Lining Encountered "Complaints Door"

Lining's "complaint gate"

　　 Lining The first month of the online shopping mall achieved a good start, with sales of 50 thousand yuan on that day. But then, the complaints were involved. As long as network Typing on Lining, online, complaints, the complaint information has more than N, in front of all are registered. 315 nets The movement is a bit too big.

Among them, 315 hotline websites had two complaints information: "I bought two pairs of shoes, and then I opened a look at the pair. I suspected that I was cheated, so I asked the courier to testify to return the shoes, but the seller refused to sign them, and refused to return the goods. (I was called by the courier company to tell me), claiming that they had not received the goods. I think this is a fraud. I hope the relevant departments can give me a fair answer. I wonder if any relevant departments can give me an answer as soon as possible. I have been waiting for nearly 20 days, and I feel so helpless. " Faced with the arrogant and arrogant of the suspected swindlers, the image of the God of consumers is flying away.

A complaint sent to me by my friend is: "in March 6th, on the official online shopping mall in Lining, the online bank paid for the purchase of 3BDC635-1000 Lining bag general leisure LOGO shoulder bag, but the seller cancelled the order, and another order was placed on No. 7, accompanied by a makeup product and the payment was confirmed. But after a few days, by March 11th, they had not filled anything in the time of departure. To make a public announcement: 4006760086, no answer, or no response, or busy, I want to know the information of goods can not, return can not be, there is no place to find an explanation. " The customer is really suffering.

Li Ning Co has highlighted many of these service problems only from offline coverage to online. Industry experts believe that the network is like a magnifying glass, which magnifies the essence of things many times on the through-train of network channels. If we are a service oriented enterprise, we will relatively perfect the service construction in the construction of the network platform; if we are a company with strong marketing planning ability and strong commodity combination ability, we will avoid the inconvenience caused by the activity flow to the customers to the maximum extent; if we are a customer oriented enterprise, we will not ignore the needs and complaints of consumers.