Taobao Is Surprised That "Threat Assessment" Is A Violation Of Intimidation.

After experiencing "collective corruption" and "shroud gate" incident, Taobao once again raised the storm of "changing teachers".

Taobao events continue to emerge, the electricity providers are introspection, and the regulatory system is missing.

Recently, some netizens micro-blog broke the news.

A seller of a shop in the middle of a commentary, after which she accidentally received from the "professional revision of the bad assessment division" harassing SMS and telephone, asking it to delete comments.

After the micro-blog was sent out, it was forwarded nearly 20 thousand, and everyone expressed anger at the bad behavior.

For this matter, Taobao said it would intervene in the investigation.

If Taobao sellers are criticized, they will be harassed by taboo items and "door service", and these harassment come from a kind of "service" -- "bad judge" in professional revision.

Netizens received requests for comment and harassment messages.

Netizens said on micro-blog that when she bought a shop selling shoes, she gave comments and detailed reasons, but then received a text message.

The other party claims to be a "bad judge" in the professional revision, and is hired by the seller to communicate with "NC Mocha" so that it can delete the "Chinese commentary" left behind.

Gave the seller a commentary, and received the harassing phone call, and received such a short message. "NC Mocha" was very angry. So she shot the message and uploaded micro-blog.

According to the screenshot of "NC Mocha", the reporter found that the message sent by the "1395659****" number said, "a seller agreed to refund you 10 yuan, asking you to revise the difference. If you can, please delete it yourself.

If not, we will take people's money to save the people from calamities.

Entrusted by others, we will conduct a series of harassment against you until you delete the difference in Taobao sellers, and notice that they are deleted, not modified.

The other side also listed 4 steps of harassment in detail, including night phone harassment, taboo items such as holidays.

"NC Mocha" also said that she called the number inquiries, the other side said the seller received 100 yuan service fee.

Since then, the reporter dialed the number according to the number, but always indicated that it could not be connected.

Taobao said it had been involved in the investigation after receiving the complaint.

Yesterday, Miss Liu, who had also been harassed, told reporters that she had seen a Chinese Taobao Korean clothing store.

The picture is nice, and more importantly, there are no reviews in the hundreds of commentaries. She then dropped the list, but when she received the dress, she found it totally out of touch with the picture. It was small and tight. It was simply worn by a 5 year old child.

So Miss Liu gave the seller a bad comment, but then she received the call from the other party asking for the deletion. "Three days in a row, a different number every day, I grind it to me every day."

Miss Liu was very angry, but she did not dare to offend the other side.

Miss Liu complained, "because they know my home address."

Finally, the two sides ended with the return and revision evaluation.

For their own experience, "NC Mocha" said it had complained to Taobao, and the other side responded that it would educate the seller, and said that if a similar harassment was received, the buyer could call the police and Taobao would cooperate with the seller to provide information.

Reporters on the matter to Taobao, Taobao said it had received complaints, the matter is under investigation.

Reporter's visit:

Taobao surprised a lot of "evaluation" shop

Yesterday, reporters through Taobao search keywords "modified bad evaluation", resulting in a large number of special help to modify the "public praise" online shopping, the price from 5 yuan to several hundred yuan, several thousand yuan.

One of the shops in Zhengzhou said they could contact buyers on behalf of shopkeepers until buyers were satisfied and voluntarily revised the evaluation.

When asked by reporters, the other side said that it was absolutely "formal channel" rather than "threat".

Asked why the price tag is so different, the other side said that the price on the Internet is just random. If interested, the two sides will agree on the price again.

A shopkeeper who runs a cosmetics shop says that people often send shoppers through the Taobao Wangwang "advertisements that can modify the difference between the middle and the poor."

The reporter understands: many netizens attach great importance to the rate of praise, and a bad assessment is likely to pull your praise rate directly from 98% to 90%.

Therefore, the grey occupation of "revising bad judges" came into being.

"Theoretically, Taobao is not allowed, but who can find out whether the shopkeeper is hiring someone to eliminate the difference?" the cosmetics shop owner said.

Lawyer's viewpoint:

"Threat to delete records" shall be subject to administrative penalties.

Ma Zengwei, a lawyer of Beijing Li Min law firm, like a reporter, said: "professional revision of bad judges" requires buyers to delete records through threats and intimidation, which has violated the relevant provisions of the law of public security management punishment, and should be punished accordingly.

In addition, such acts of harassment may also infringe on the privacy and reputation rights of buyers, and buyers have the right to pursue their tort liability.

Ma Zengwei believes that this incident may be a personal behavior of businessmen, customer information is not Taobao network leakage.

"Professional revision and bad assessment" is not employed by Taobao. Taobao has no fault as a trading platform itself. It should not be liable for infringement on the event.

However, as a provider of trading platform, Taobao should further improve its trading rules and formulate corresponding restraint measures against the behavior of merchants harassing and retaliating customers.